Support

Contact us:

If your membership was processed by epoch.com:

PayPal Billing Support:

  • "EPOCH.COM *SECUREFAN" appears on your credit card statement.
  • Please visit EPOCH.COM, our authorized sales agent.
  • Customer Support:https://epoch.com

General Support:

General Service

It should have been displayed after you registered your profile and emailed to the email address you provided when joining. If you are using a free web based email try checking the spam/junk folder as sometimes they can get routed there. If that doesn't work, just contact us, and we will help you locate your username/password.

We offer discreet billing for our customers. This means the description in your statement will not match the product name you signed up with. In its place, the name of our billing processing company will be on your statement. Please go to the web address on your billing statement for further support.

A Member or Subscription ID is a unique identifying number that corresponds to the membership/subscription that you have purchased. You will receive your Member/Subscription ID immediately after the purchase of a membership/subscription via the e-mail address that you provided on the payment page. You should always maintain a record of your Member/Subscription ID and should use this number in any correspondence with a Billing Support Representative. With this number a Billing Support Representative can view your membership/subscription history, the time it was purchased, the charges made, as well as the payment information used for the purchase.

The system will send a cancel confirmation to the e-mail address that you provided when you joined. You can always see who you are subscribed to at the “Following” page: www.xxxfollow.com/profile/following.

Please contact billing support. Our friendly staff is standing by 24/7 ready to assist you.

Technical Issues

For the best experience on our site, please make sure you have an up-to-date modern browser: Chrome, Safari or Firefox.

Please verify that your Personal Firewall settings are correct: Firewalls, such as Norton Internet Security, are generally good things to have, but they sometimes interfere with our site. If you are behind a firewall contact your network administrator to see if you can have direct access to the internet from your computer. If you have a personal firewall, disable it while you are visiting our website, and turn it back on when you leave.